Order Processing Time: We try to take care with every order no matter big or small. Confirmed orders will be shipped within 2 to 4 business days. We will do our best to ship your order within 24 hours on a business day. If you have ordered personalized items, this will require an additional 48 hours. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We are responsible for your new purchase until it reaches the Post Office, after that, it is out of our control.
Lost , Damaged, or Stolen Packages - We are not responsible for lost, damaged or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.
Shipping charges will be added to original form of payment upon shipping.
DURING SALES EVENTS:
Due to the high volume of orders there will be no phone orders taken during our sales events. Once your order is submitted, you may not add to them or cancel them. No Address Changes. All Sales final, no exchanges or refunds, no exceptions. Orders may be processed in approximately 7-14 business days. Please allow an additional 48 hours for monogramming. Once your order is processed it will either ship USPS Priority or Overnight Shipping. Monogram fees are not subject to sale price. During our sales events and until all orders are processed, via email is the only way to contact us. We apologize for any inconvenience this may cause.
Below are shipping cost for USPS Priority Mail (2-3 day shipping once order is processed and shipped. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS. )
Overnight Shipping $54.90 (Orders must be placed by 10:30 CST or it will be shipped the next business day. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS. Any orders placed Thursday night/Friday will not be delivered until Monday.)
Items purchased from the Remember Nguyen website cannot be exchanged or returned at any retail locations.
We strive for high quality in our garments and accessories so we gladly reimburse or exchange any item returned with defect as a result of manufacturer error not as a result of normal wear and tear. You can return it to us within 90 days from your date of purchase. You are eligible for a cash refund within 30 days from the date of purchase and a store credit or exact replacement beyond the 30 day time-frame.
Return or exchange of unused items may be done within 14 calendar days from your delivery date for an exchange or refund. Merchandise returned after 14 days will not be accepted. Returns will be subject to a 20% restocking fee for items not returned in original cellophane packaging with tags attached.
Holiday items are non returnable after the date of the holiday.
Monogrammed items are not returnable.
Final Sale on all clearance items and samples.
Any merchandise purchased during a sales event is all sales final. No refunds, no exchanges, no exceptions.
Please note: Remember Nguyen does not refund shipping and handling charges.
A RETURN AUTHORIZATION CODE AND RETURN/EXCHANGE FORM IS REQUIRED FOR ALL RETURNS.
Contact us at [email protected] for a return authorization code and return/exchange form. The return authorization code must be written on your packing slip and included in the package along with the return/exchange form.
Refunds and exchanges are processed within approximately seven (7) business days upon receipt of your merchandise. Refunds and exchanges will be made in the form of original payment. Please note that your banking institution may require additional days to process and post this transaction to your account. Please note, Remember Nguyen is not responsible for return shipping charges.
Please send your return or exchange by mail to:
507 East 2nd Street
Bogalusa, LA 70427
Merchandise that is returned as a result of refused delivery or an abandoned package will be subject to a 35% restocking fee and all shipping charges.